Conditions of Use
90-Day Limited Warranty
CarNetix warrants that the products it manufactures will be free from defects in materials and workmanship. The warranty term for all products is 90 days beginning on the date of invoice. During the warranty period CarNetix will repair or replace, at our discretion, products covered under this limited warranty that are returned to CarNetix using a valid RMA number.
Service & Support
CarNetix provides a free on-line technical support forum for diagnosing hardware problems with your system throughout the warranty period. Free technical support service is limited to configuration and operation of hardware sold by CarNetix.
If we determine that a part is defective a replacement can be after Purchaser obtains a Return Merchandise Authorization (RMA) number. Purchaser must first contact us to obtain an RMA number before attempting to return any part. Parts returned without first obtaining an RMA number shall not be accepted, repaired, or replaced.
To obtain an RMA number, Purchaser must follow these procedures
1. Email us at [email protected] to receive your RMA number;
2. The RMA Number must be used within TEN (10) DAYS, or it will not be honored;
3. The RMA Number MUST BE SHOWN CLEARLY ON YOUR SHIPPING LABEL;
4. CarNetix must receive all Returns before a replacement will be sent, unless a valid credit card number has been given to secure payment for the replacement part;
5. Include a copy of the Invoice on which the product(s) was shipped to you;
6. All RMA Returns must be shipped to CarNetix with freight PREPAID. Any Returns with freight collect or COD will be refused and returned to you;
7. CarNetix must RECEIVE all returned goods within the warranty period.
CarNetix can send the replacement part before you return the defective part if you provide us with your valid credit card number to cover the cost of the replacement. You must return the defective part within fourteen (14) days from date of delivery of the new part, or your credit card will be charged for the cost of the replacement part. Please retain your shipping information, including tracking number. This will serve as your proof of return. A replacement part will be sent to you after we receive the defective part from you if you cannot provide us with a valid credit card number.
Limitation Of Liability
This limited warranty is contingent upon proper and normal use and installation, and does not cover damage due to external causes, including but not limited to, accident, problems with electrical power, improper installation techniques or materials, liquids, chemicals, oxidation, corrosion, exposure to the elements, servicing not authorized by CarNetix, usage not in accordance with product instructions or specifications, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by CarNetix.
CarNetix makes no express warranties or conditions beyond those stated in this warranty statement. CarNetix disclaims all other warranties and conditions, express or implied, including without limitation implied warranties and conditions of merchantability and fitness for a particular purpose.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
CarNetix does not accept liability beyond the remedies set forth in this warranty statement or liability for incidental or consequential damages, including without limitation any liability for products not being available for use or for lost data or software.
Shipping & Returns
Shipping Locations and Methods
We ship both domestically (via UPS) and to most international locations (via USPS). Shipping charges do not include import taxes or customs fees. We are not responsible for loss or damage to uninsured packages. If you have a special shipping requirement or request, please notify us when you place your order or via email at [email protected]
Return Shipping Policy
The Purchaser must pre-pay shipping and costs including insurance for any defective system or parts returned under our warranty. CarNetix shall not be liable for risk of loss or damage during shipment of your returned system or parts if you fail to insure the shipment. All products must be shipped back to CarNetix in their original or equivalent packaging. CarNetix will ship the repaired or replacement product(s) to Purchaser via Ground Service (freight prepaid) if you use an address in the continental United States. For shipments to other locations, Purchaser must pre-pay any shipping charges, insurance, export taxes, custom duties and taxes including VAT taxes, or any other charges associated with transportation of your CarNetix products. Purchaser assumes the risk of loss. CarNetix shall not be responsible for failure of the delivery service to make on-time delivery. If Purchaser requests a shipping method other than Ground Service, Purchaser must pre-pay the difference in cost before CarNetix will ship the replacement product.
Product Return Policy
If you are an end-user customer who purchased products directly from CarNetix, you may return the product to CarNetix within thirty (30) days of the purchase date for a refund of the purchase amount minus a 15% re-stocking fee. Shipping charges and insurance are not included and will not be refunded to you.
Returned products must be in as-new condition, and include all components, cables and all other items that were included with product. Failure to meet this requirement will result in an additional 10% restocking fee (25% total) being deducted from your refund. You must follow the conditions outlined below in order to obtain your refund: Before any return, an RMA number must be obtained from CarNetix in accordance with the aforementioned RMA Policy.
To receive a refund, the returned product must be received at our factory within fourteen (14) days from the date that the RMA is issued and within thirty (30) days from the purchase date. If your product is not received within fourteen (14) days of the RMA being issued, but it is received within thirty (30) days of your purchase date, then you shall be charged 25% of your invoice amount as a restocking fee. If your product is not received within thirty (30) days of your purchase date, then you shall not be entitled to any refund.
Upon CarNetix receipt of your returned product and verification that same has not been damaged, altered or is missing any other original shipping items, you will receive a refund minus re-stocking fee, normally within fourteen (14) days from the date the system is received. Your refund amount will be reduced for any missing parts, components, other original shipping items or damage or alteration to the product. CarNetix will not accept any unauthorized returns. Any merchandise returned without first obtaining an RMA number shall be rejected and returned to you at your expense.